APPROXIMATE DELIVERY TIME FOR CREDIT CARD ORDERS FOR IN-STOCK MECHANDISE IS BETWEEN 2 TO 10 WORKING DAYS DEPENDING ON DESTINATION. THERE IS NO SHIPPING ON SATURDAY, SUNDAY, OR HOLIDAYS. THERE ARE NO HANDLING FEES.
Bugei Trading Co, Inc. is not responsible for shipping delays due to inclement weather.
Bugei Trading Co, Inc. is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment / suite / office number / name etc.) and your package is lost, Bugei Trading Co, Inc. is not responsible. If you enter your address incorrectly on the website, and need it re-routed by UPS to the correct address, you will be charged a minimum UPS fee of $12.35 to cover rerouting costs. UPS fuel surcharge fees may also apply and therefore the total amount charged will vary depending on the actual distance that the package is rerouted.. Bugei Trading Co, Inc. also has the right to charge return shipping fees on orders that are refused by the customer. Your order may also be delayed.
If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make any modifications to your shipment. If your order is lost or delivered to the incorrect address, we again are not responsible.
How do I enter an APO or FPO address?
When you come to the Shipping and billing page, please follow these steps when entering an APO or FPO address as your ship to destination:
What is an APO address or an FPO address?
Domestic orders are shipped via UPS Ground Residential.
PLEASE NOTE: UPS does not deliver to PO Boxes or military APO or FPO addresses. If you require shipment to a PO Box or military address your order will be sent via US Postal Service.
Express shipping rates are determined by order weight and destination points. Post Office Box orders are shipped via US mail and will be subject to the appropriate charges. APO and FPO are shipped via US mail and actual shipping rates apply. You must contact us for Express shipping at Bugei@bugei.com or call us at 760-477-2975.
For destinations in Alaska, Hawaii and Canada, you pay shipping charges based on the actual weight and destination of the package. All packages to these locations are shipped via the US Postal Service. We will contact you with the shipping fee for your approval prior to shipping.
UPS ground reaches every real address throughout the 48 continental United States.
UPS guarantees all residential and commercial packages coast to coast.
Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide, Calculate Time & Cost.
UPS Holiday Schedule
The following Holidays are observed by UPS and therefore no pick up or deliveries will occur on these days:
In the United States, UPS observes the following holidays:
If your order is lost please contact us at 760-477-2975 or email us at Bugei@bugei.com to speak with a Customer Service Representative. They will contact UPS to have a tracer or driver follow up initiated. The process takes 2-8 business days to complete. If your parcel is located it will then be delivered to you. If they are unable to locate your order they will then issue us a claim and then your order will be reshipped.
USPS Parcel Post
PARCEL POST service is available to most domestic destinations via the United States Postal Service. Shipping rates are determined by weight and destination points. Post office box orders are shipped via us mail and will be subject to the appropriate charges. Orders placed on the web will be notified of the actual shipping charges. APO and FPO are shipped via us mail and will be subject to the appropriate charges. Alaska, Hawaii and Canada ar charged actual shipping charges.
USPS First Class
Only for small packages
US Postal Service
Before ordering you agree to the following: If your order does not arrive in a timely manner Bugei Trading Co, Inc. will follow these steps:
1.We cannot file a claim for 30 days after your shipment leaves our facility to you if the final destination is within continental US. (excluding Hawaii, Alaska and Canada).
2.We cannot file a claim for 75 days after our shipment leaves our facility to you if you are an APO /FPO or your address is not inside the continental U.S. or an International order. Shipping rates are determined by weight and destination points. Post office box orders, are shipped via us mail and will be subject to the appropriate charges. APO and FPO are shipped via US mail and will be subject to the appropriate charges. Orders placed on the web will be notified of the actual shipping charges).
On orders shipped to military locations (APO/FPO), please remember that in addition to the delivery time for your package to be received by the APO / FPO, you will also have to allow time for the military to get your package to you, which could take a week or more.
Before any claims process can begin we must receive a signed form from you stating what items you ordered that where not received, the date you are processing the claim and your signature. Items, which are received damaged during shipment, must be reported to your local postal delivery location and all damage claims must be handled through your local post office.
Time Limits For Loss Claims as Posted by USPS
|Type of Service||Claim may not be filed until:||Claim must be filed by:|
|Insured||30 days or more after date of mailing||1 year from date of mailing|
|Registered||15 days or more after date of mailing||1 year from date of mailing|
|APO/FPO Insured||75 days or more after date of mailing||1 year from date of mailing|
If you need more information, please ask your local USPS Postal Station for a copy of Publication 122, Customer Guide to Filing Domestic Claim or Registered Mail Inquiry or the Domestic Mail Manual S010 .